Engine heap usage exceeded when calling Subflow

[nicagraves]

Hello all,

We are running a single server UCCX 7.0(1)SR05_Build504 with two CUCM version 7.1.5.11901-1 servers.

We recently added a subflow call to seven of our scripts. The subflow checks an XML file that we loaded to Applications > Document Management in UCCX. The XML file is very small. See screenshot

This is the Subflow:

We had no problems when we had only one script calling this subflow. However, now that we have seven of our scripts calling it, we are getting this message when attempting to update or refresh an application.

I found this article (see link below) even though it refered to version 8.0, and so as soon as I removed the Call subflow from the seven scripts, this message stopped appearing. Do I need to somehow delete at cached document at the end of the subflow script or reset some value? We would like to continue to use the subflow for checking for holidays.

article - http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080b51d17.shtml

Thank you in advance for any help anyone can provide. :-)

[Graham Old · Accepted solution]

That is bug ID CSCtf13713 and is fixed in ES05 for UCCX 7.0(1)SR5

Regards

Graham

[nicagraves]

Thanks for this information Graham! How do I get ahold of ES05? I checked the downloads for 7.x and I only see "7.0.1-SR05_Build504.exe".

[Graham Old]

You have to open a Cisco TAC case and they will give you access to a secial download area.

ES05 was issued around June last year.

The 7.0(2) was released around June this year and that bug is fixed in 7.0(2)

If you have the contract you can order the 7.0(2) upgrade via the PUT tool. You can't download it Cisco have to ship you the CD.

http://www.cisco.com/upgrade

If you don't have a contract you have a problem

Regards

Graham

[nicagraves]

I have a contract. Thank you! Have an awesome weekend. It's people like you who help people like me sleep through the night.

Sincerely,

Dominique