Customer is currently using call handlers for a voicemail maze prior to entering a UCCX script. However I am unable to give them access to run call handler reports. They want to be able to see how many times callers selected each option in the main menu as well as sub menus. I would like to move this over to UCCX entirely so I can get away from running them reports, as they have access to CUIC. I have been able to capture options selected from the main menu, but not the sub menus, nor multiple selections per caller. I’d like to capture all the options a caller selects as they traverse the maze.
The main menu has 6 options. The first 3 move the caller to a sub menu, the 4th send them to the queue. The caller can also have the menu repeated or return via transfer to organization main line.Script Editor, UCCE, UCCX
The first 3 sub menu has 2 options, repeat and return to the main menu.
The custom call variable reports only captures the last selection the caller has made.
Any direction someone could provide would be greatly appreciated.
Attached a the maze configuration
I seem to be stuck at saving only 2 selections, so either my concatenation code is wrong or I am setting the enterprise call info in the wrong part of the script
If someone presses 1
=set menu_option_selected variable used = "1"
Set Enterprise call Info Variable Used:1
Go to Location_Menu tag
In Location menu
8 to repeat
=set menu_option_selected = menu_option_selected +8
Set Enterprise call Info Variable Used:Menu_Option_selected
Go to RepeatOptionsMenu tag
Good up to here, but as soon as I repeat the main menu and select something, the first 2 selections made are cleared
Any guidance would be greatly appreciated. I feel like I tried so many different things without any changes.
And yes I am validating, saving, uploading and using the script after each edit is made.