cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1532
Views
0
Helpful
2
Replies

Enterprise Chat & Email - System cannot assign an Agent to the request

Hi, Guys.

 

We have something problem with Enterprise Chat & Emai, after we start chat usinng Enterprise Chat and Email we have error "System cannot assign an Agent to the request". Has anyone ever had a problem like this?image005.png

 

The infrastructure using PCCE 11.6 and ECE (Enterprise Chat & Email) 11.6 , both system already integrated and ECE can login with user agent PCCE ..

 

Thanks

 

1 Accepted Solution

Accepted Solutions

Hi, 

 

Finally we success install and configure enterprise chat and email (v 11.6) with scenario :

1. install version enterprise chat and email 11.5 ,configure and  integration with PCCE 11.6   (Running)

2. we upgrade enterprise chat and email 11.5 to 11.6 (Running)

 

Screen Shot 2019-08-20 at 3.19.33 PM.png

View solution in original post

2 Replies 2

You'll probably need to provide more information for anyone to be able to help you. For instance:

do you see the call request hit your UCCE script?

Is it within the business hours that you're open?

Do any of your chats work?

Do any of your emails work?

Do you have agents logged in and available, not on voice calls, etc.?

Hi, 

 

Finally we success install and configure enterprise chat and email (v 11.6) with scenario :

1. install version enterprise chat and email 11.5 ,configure and  integration with PCCE 11.6   (Running)

2. we upgrade enterprise chat and email 11.5 to 11.6 (Running)

 

Screen Shot 2019-08-20 at 3.19.33 PM.png

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: