Enterprise Chat and email Automation

[sathesujit]

Hi,

We have a unique customer request to handle chat inactivity. They would like to implement Chat inactivity timer to automatically send a message to the customer after 5 minutes asking “Are you still there?”.  Then if after a minute or so with no response, close out the session automatically. 

Any thoughts from experts about if this is possible and if yes- What would the design look like ? 

Thanks!

[dekwan]

Hi,

For best help on Enterprise Chat and Email, please send an email to ask-ece-dev@external.cisco.com

Thanx,

Denise

[sathesujit]

Thanks Denise!

wasn’t sure where to post this question so posted here.

Will send out an email to above address.