Error CSD

[dferrat]

I have a mistake in my contact center 8.0 with CSD :

to start the CSD gives me this error:

Another supervisor has logged in with the same ID. Your supervisor desktop will log out.

[sajiahma]

It mean that when you attempt to login there is someone logged into CSD with same User ID.

[dferrat]

Hi Sajid ,

there is no user connected

[sajiahma]

Is this happening with one user account or all the user(supervisor) ?

[dferrat]

Salid

This happens with the supervisors of a specific team. The other supervisors are ok

Thank

[sajiahma]

Problem Supervisors are getting randomly logged out of the Chat service.

Solution If a supervisor attempts to log into the Chat service with the same ID as

another supervisor, the Chat service logs the first supervisor out. To

avoid this problem, make sure that each supervisor has a unique ID.

The ID is the extension stored in Phonedev.ini (located in the config

folder). Phonedev.ini is populated with the extension field from the

Login dialog box when Agent Desktop is started.

Page-114 of below documet.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/troubleshooting/guide/cad85ccetg.pdf

[dferrat]

I set a new supervisor and I have the same problem

[sajiahma]

For Quick Resolution, you can restart Cisco Chat Service else you can raise a TAC case for troubleshotting assistance.

Regards

Sajid Ahmad