Error: recording service in CCX 8.5 with Desktop Monitoring

[Jose Alfredo Toledano Castro]

Hi.

I have a CCX 8.5 configured to record on demand. The system was working properly, but today stopped working recording system.

When I run the button to record, appear the error: "Problem with recording service". 

I am using desktop monitoring for recording

help me

regards

[Anthony Holloway]

Since it's not working anyways, I would restart the monitoring and recording services.

Also, check out this trhread:

https://supportforums.cisco.com/thread/2148027

Anthony Holloway

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[Jose Alfredo Toledano Castro]

Hi Anthony

I restored the monitoring and recording services.

In Viewer Recorder Supervisor appear the recordings with its duration, but no sound on playback

Regards

[Anthony Holloway]

Take a look at this post, and the links referenced.  There are step by step recording troubleshooting documents linked.

https://supportforums.cisco.com/message/3631344#3631344

Anthony Holloway

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