UCCX Error: cisco unified CM database is down
I am getting intermittent error in uccx: error while performing the operation. cisco unified CM database is down.
does anyone have the same problem.?
...there aren't many details to go off of here--but try checking your Control Center - Network Service status' under Navigation Cisco Unified CCX Serviceability, to see if your Master and Subscriber services are the same for each of your CCX Service Engine, CCX Database servers and such on each server. You may have one server in your cluster trying to run as the application master server and the other as the database master...
If it is, that could be the reason you are seeing this error. Might be time for a full services refresh via a cluster (Pub then Sub) server restart.
I installed HA UCCX server last month, but this issue occurring even before intermittently.
During this issue, agents can not login to the finesses and we can not make any change in UCCX. It takes few minutes and then issue resolve by its own.