We recently upgraded Call Manager and UCCX to version 12.5.
When changing agent skill levels using the Remote Skills Manager, a popup states: "Error while updating the skill competency levels." The expected popup message is "Updated the skill successfully"
However after displaying the error message, the system still accepts and properly implements the new skill level. I confirmed this by viewing the agents' skill level changes via the UCCX administration page.
I have about reached that conclusion myself. I am hopeful that someone with a similar experience will chime in with additional details.
Thanks for your reply!
Thanks for your reply.
It's turned out that this is not something simply cosmetic. After the supervisor attempts to change the skill level and clicks past the error popup, they can then go back and it appears that the skill level has updated successfully. I can even see the skill change in the user's configuration in UCCX! However, the actual calls routing to the agent act as they did before; it's as if the skills were never changed.
It appears I am going to have to open a TAC case in order to get it looked at.