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Error with PUT, backup fails on UCCX 7.x

petipetipeti
Level 1
Level 1

Hi,

maybe someone knows this, i am having a problem upgrading my UCCX 7.0(1)SR5.

The "Pre-Upgrade Tool" PUT starts doing some stuff, but fails backing up ApplicationConfig data.

Log shows:

Sep 22, 2011 3:13:11 PM com.cisco.ccx.w1.export.ExportManager configBackup

SEVERE: Error while doing Cisco Unified CCX Config data

com.cisco.config.ConfigException: READ_ERROR; nested exception is:    java.lang.IllegalStateException: document manager is not initialized

Could not find anything related - anybody ideas?

Thanks for any tips,

Ingo

1 Accepted Solution

Accepted Solutions

Brandon Lightle
Cisco Employee
Cisco Employee

Ingo,

Give this a try:

1.       On the UCCX server, go to C:\Program Files\wfavvid\properties\ folder.

2.       Take a backup of the application.MCET.properties file(Take a copy and rename
it to
application.MCET.properties_org).

3.       Open the file application.MCET.properties , append the value
",com.cisco.doc.impl.DocumentManagerImpl" (without the quotes)  for the key
com.cisco.manager.managers at the end of this section and save the file.

(eg: com.cisco.manager.managers=com.cisco.executor.impl.ExecutorManagerImpl,com.c isco.expressio n.impl.ExpressionManagerImpl,com.cisco.database.impl.DatabaseManagerImpl,com .cisco.socket. impl.SocketManagerImpl,com.cisco.doc.impl.DocumentManagerImpl) 4.       Try the PUT backup again.



Let me know if this gets you any further

View solution in original post

2 Replies 2

Brandon Lightle
Cisco Employee
Cisco Employee

Ingo,

Give this a try:

1.       On the UCCX server, go to C:\Program Files\wfavvid\properties\ folder.

2.       Take a backup of the application.MCET.properties file(Take a copy and rename
it to
application.MCET.properties_org).

3.       Open the file application.MCET.properties , append the value
",com.cisco.doc.impl.DocumentManagerImpl" (without the quotes)  for the key
com.cisco.manager.managers at the end of this section and save the file.

(eg: com.cisco.manager.managers=com.cisco.executor.impl.ExecutorManagerImpl,com.c isco.expressio n.impl.ExpressionManagerImpl,com.cisco.database.impl.DatabaseManagerImpl,com .cisco.socket. impl.SocketManagerImpl,com.cisco.doc.impl.DocumentManagerImpl) 4.       Try the PUT backup again.



Let me know if this gets you any further

Hello Brandon,

"you rock" :-)   PUT now worked with the fixed "application.MCET.properties" file.

Thanks a lot!

Ingo