I am posting my resolution for those who search in the future. We are running 11.5(1)
Login to your UCCX, then go into Cisco Finesee Administration. Here login, then click the Desktop Layout tab. Now I copied the config and pasted it into Visual Studio Code to better see the code. On the standard/default Finesse layout, scroll to about the middle of the code and look for the lines or just run a Ctrl-F and search for words maxRows:
</page>
<!-- Set the height of the TeamPerformance gadget using the "maxRows" parameter.
If you do not set or if you set the height to less than 10 rows, then default value is applied.The default value is 10.
for eg. <gadget>/desktop/gadgets/TeamPerformance.jsp?maxRows=20</gadget>
Read the code, then look a few lines beneath this code, about 5. Look for the lines
<id>manageTeam</id>
<label>finesse.container.tabs.supervisor.manageTeamLabel</label>
<columns>
<column>
<gadgets>
<gadget>/desktop/gadgets/TeamPerformance.jsp</gadget>
</gadgets>
at the line with TeamPerformance.jsp add the characters: ?maxRows=20 or whatever number you want, though I do believe the max agents a queue can have is 50.
Save your work. User who are currently logged into Finesse will have to sign out and sign back in to Finesse to pull the new layout. Users who are currently logged out will receive the new layout once they sign back in. We did not have restart the Tomcat.
The below sources are what I found during my research and are useful, this is a simple to moderate task but the resources can be helpful for the future.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_0100.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1161/Admin/guide/cfin_b_cisco-finesse-administration-guide-116/cfin_b_cisco-finesse-administration-guide-116_chapter_0100.pdf
