07-11-2019 10:13 AM
Is there a way through CUIC or an SQL query on the AW/HDS server of CCE to extract all call types? I simply need an Excel sheet of all CTs for documentation purposes, but can't find a way to get them out without a ton of manual work.
We're specifically on PCCE v 11.6.1
Solved! Go to Solution.
07-11-2019 11:19 PM
You can easily get all call type details from Call_Type table of AW DB. You can run below query against AW DB:
select * from Call_Type
07-11-2019 11:19 PM
You can easily get all call type details from Call_Type table of AW DB. You can run below query against AW DB:
select * from Call_Type
07-14-2019 11:32 PM
Hey Kyle,
If you have got answer to your query, please mark this thread as resolved.
Thanks.
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