Export All Call Types from UCCE

[kyle_hanson]

Is there a way through CUIC or an SQL query on the AW/HDS server of CCE to extract all call types? I simply need an Excel sheet of all CTs for documentation purposes, but can't find a way to get them out without a ton of manual work.

We're specifically on PCCE v 11.6.1

[piyush aghera · Accepted solution]

You can easily get all call type details from Call_Type table of AW DB.  You can run below query against AW DB:

select * from Call_Type

[piyush aghera]

Hey Kyle,

If you have got answer to your query, please mark this thread as resolved.

Thanks.