Hello,
We have enabled auto answer for the agents in agent desk settings. ( ICM 7.5 , CCM 7.0) . The customer requirement is - the call should be auto anwered only after 3 or 4 rings . By default it is not possible. Can this be done by some regsitry changes in PG .Or is there a way that we can change the beep sound wave file to a lengthy wave file so that agent would get ample time to answer the call even it is auto answer.Kindly advise.
Regards
Krishna
