External transfer within the IVR (UCCX)

[pablo.beraldi]

Dear,

I have an IVR within the express Contact center, that if they press an option it should be redirected to an external call (PSTN). This was solved with the Call redirect step.
The problem arises that although the circuit is working correctly, that call remains within the CUIC with disposition 1, even if it is answered successfully.

Is this so, or is there some other option to transfer a call outside the IVR and that the disposition remains connected and not abandoned.

thanks

[JohnBushong8071]

Did you try a Place Call step?

JB

[Anthony Holloway · Accepted solution]

You will need to use the Set Contact Info step in the Successful branch of the Call Redirect step to mark the call as Handled.

E.g.,

Call Redirect (--Triggering Contact-- to "1234")
  Successful
    Set Contact Info (--Triggering Contact--, Handled)
    End
...

[pablo.beraldi · Accepted solution]

thank you.

It worked correctly.