Facing barging problem with CAD 4.6.0.21 (Enhanced Version)-Log file attchd

[nagachocka]

Hi,

We are facing problem with CAD while barging (Conferencing by the supervisor) the agents' calls. Pls assist on how to overcome this issue.

Thank you

Good day

Naga

[venkasub]

Hi,

Is it IPCC Express or Enterprise. If CAD with IPCC Express, please provide the CRS and Call Manager

versions along with patch details.

Regards

Venkat

[nagachocka]

Its Enterprise 5.0.

If you require further details, pls let me know.

Thanks

Naga

[nagachocka]

Call Manager Ver 3.3 (3) sr4a

CRA Ver 3.1

IPCC Enterprise 5.0

[nagachocka]

Hello All,

I managed to identify the error. Pls take the log files from CAD agents' desktop and take the error code. Thus, you can identufy the problem and solve it with the refering the error code to cisco error code documents.

Thx for the support Cisco Team!