fall back of master to slave

[rehan_uet]

we have uccx 7.0, the master server (publisher) falls back to slave as soon as we have 20 agents in queue. And agents keep on logging out as soon as we have around 20 calls in queue again; what could be the posssible reason for it. We have enough licenses & CTI ports to handle the queue calls.

[Aaron Harrison]

Hi

You would need to review the logs (MIVR/MCVD logs) to determine the cause of this failure:

They are in subfolders of c:\program files\wfavvid\log

Feel free to post them up.

Aaron