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File Manager in PARTIAL_SERVICE on PUB - UCCX 12.5 SU2

tsuntken
Level 1
Level 1
 

Cisco Unified CCX Engine --> Manager Manager --> File Manager

The SUB is 100% IN_SERVICE

This is a brand new build. I have done multiple reboots.

Replication and Datastores all look good

System version: 12.5.1.11002-481 (SU2)

I believe this is causing my script Upload Document step to go to Unsuccessful. 

6 Screenshots attached

Hoping someone has a solution before i contact TAC

 UCCX_PUB_Services.png

 

Thank you so much in advance.

Tom S

 

1 Accepted Solution

Accepted Solutions

TAC needed to remote in and resolve

View solution in original post

8 Replies 8

tsuntken
Level 1
Level 1

Here are exeptions I found in MIVR logs...

 

417381: Jun 02 09:23:25.694 CDT %MIVR-FILE_MGR-4-SYNC_NOT_COMPLETE:THREAD:MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.file.impl.FileTypeSyncThread Synchronization did not complete.: Class=class com.cisco.doc.UserDocument,Exception=com.cisco.file.impl.SyncFailedException: creation of Folders failed
417382: Jun 02 09:23:25.694 CDT %MIVR-FILE_MGR-4-EXCEPTION:THREAD:MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread:com.cisco.file.impl.SyncFailedException: creation of Folders failed
417383: Jun 02 09:23:25.695 CDT %MIVR-FILE_MGR-4-EXCEPTION:THREAD:MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread: at com.cisco.file.impl.FileTypeSyncThread.performSync(FileTypeSyncThread.java:2631)
417384: Jun 02 09:23:25.695 CDT %MIVR-FILE_MGR-4-EXCEPTION:THREAD:MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread: at com.cisco.file.impl.FileTypeSyncThread.run(FileTypeSyncThread.java:1411)
417385: Jun 02 09:23:25.695 CDT %MIVR-FILE_MGR-4-EXCEPTION:THREAD:MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
417386: Jun 02 09:23:25.695 CDT %MIVR-FILE_MGR-4-EXCEPTION:THREAD:MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
417387: Jun 02 09:23:25.695 CDT %MIVR-FILE_MGR-4-EXCEPTION:THREAD:MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
417388: Jun 02 09:23:25.695 CDT %MIVR-FILE_MGR-4-EXCEPTION:THREAD:MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread: at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:570)
417389: Jun 02 09:23:25.695 CDT %MIVR-FILE_MGR-4-EXCEPTION:THREAD:MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
417390: Jun 02 09:23:25.695 CDT %MIVR-FILE_MGR-6-SYNC_OPERATION_STARTED:THREAD:MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.file.impl.FileTypeSyncThread Synchronization started.: Class=class com.cisco.doc.UserDocument,Synchronization status=2022-06-02 09:23:25.695:Synching
417391: Jun 02 09:23:25.702 CDT %MIVR-DOC_MGR-1-MGR_PARTIAL_SERVICE: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.doc.impl.DocumentManagerImpl Document Manager in partial service
417392: Jun 02 09:23:25.702 CDT %MIVR-MGR_MGR-7-UNK: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.manager.impl.ManagerManagerImpl Manager name => class com.cisco.bootstrap.impl.BootstrapManagerImpl, state = IN SERVICE, name=Bootstrap Manager
417393: Jun 02 09:23:25.702 CDT %MIVR-MGR_MGR-7-UNK: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.manager.impl.ManagerManagerImpl Manager name => class com.cisco.config.impl.ConfigManagerImpl, state = IN SERVICE, name=Config Manager
417394: Jun 02 09:23:25.702 CDT %MIVR-MGR_MGR-7-UNK: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.manager.impl.ManagerManagerImpl Manager name => class com.cisco.executor.impl.ExecutorManagerImpl, state = IN SERVICE, name=Executor Manager
417395: Jun 02 09:23:25.702 CDT %MIVR-MGR_MGR-7-UNK: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.manager.impl.ManagerManagerImpl Manager name => class com.cisco.cluster.impl.manager.ClusterManagerImpl, state = IN SERVICE, name=Cluster Manager
417396: Jun 02 09:23:25.702 CDT %MIVR-MGR_MGR-7-UNK: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.manager.impl.ManagerManagerImpl Manager name => class com.cisco.wfapi.impl.WFEngineImpl, state = IN SERVICE, name=Cisco Unified CCX Engine
417397: Jun 02 09:23:25.702 CDT %MIVR-MGR_MGR-7-UNK: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.manager.impl.ManagerManagerImpl Manager name => class com.cisco.script.impl.ScriptManagerImpl, state = IN SERVICE, name=Script Manager
417398: Jun 02 09:23:25.702 CDT %MIVR-MGR_MGR-7-UNK: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.manager.impl.ManagerManagerImpl Manager name => class com.cisco.app.impl.ApplicationManagerImpl, state = IN SERVICE, name=Application Manager
417399: Jun 02 09:23:25.702 CDT %MIVR-MGR_MGR-7-UNK: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.manager.impl.ManagerManagerImpl Manager name => class com.cisco.prompt.impl.PromptManagerImpl, state = IN SERVICE, name=Prompt Manager
417400: Jun 02 09:23:25.702 CDT %MIVR-MGR_MGR-7-UNK: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.manager.impl.ManagerManagerImpl Manager name => class com.cisco.grammar.impl.GrammarManagerImpl, state = IN SERVICE, name=Grammar Manager
417401: Jun 02 09:23:25.702 CDT %MIVR-MGR_MGR-7-UNK: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.manager.impl.ManagerManagerImpl Manager name => class com.cisco.doc.impl.DocumentManagerImpl, state = PARTIAL SERVICE, name=Document Manager
417402: Jun 02 09:23:25.702 CDT %MIVR-MGR_MGR-7-UNK: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.manager.impl.ManagerManagerImpl Manager name => class com.cisco.file.impl.FileManagerImpl, state = PARTIAL SERVICE, name=File Manager
417403: Jun 02 09:23:25.702 CDT %MIVR-MGR_MGR-7-UNK: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.manager.impl.ManagerManagerImpl Manager name => class com.cisco.dialog.impl.RTPPortManagerImpl, state = IN SERVICE, name=RTP Port Manager
417404: Jun 02 09:23:25.702 CDT %MIVR-MGR_MGR-7-UNK: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.manager.impl.ManagerManagerImpl Manager name => class com.cisco.channel.impl.ChannelManagerImpl, state = IN SERVICE, name=Channel Manager
417405: Jun 02 09:23:25.702 CDT %MIVR-MGR_MGR-7-UNK: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.manager.impl.ManagerManagerImpl Manager name => class com.cisco.contact.impl.ContactManagerImpl, state = IN SERVICE, name=Contact Manager
417406: Jun 02 09:23:25.702 CDT %MIVR-MGR_MGR-7-UNK: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.manager.impl.ManagerManagerImpl Manager name => class com.cisco.session.impl.SessionManagerImpl, state = IN SERVICE, name=Session Manager
417407: Jun 02 09:23:25.702 CDT %MIVR-MGR_MGR-7-UNK: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.manager.impl.ManagerManagerImpl Manager name => class com.cisco.expression.impl.ExpressionManagerImpl, state = IN SERVICE, name=Expression Manager
417408: Jun 02 09:23:25.702 CDT %MIVR-MGR_MGR-7-UNK: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.manager.impl.ManagerManagerImpl Manager name => class com.cisco.database.impl.DatabaseManagerImpl, state = IN SERVICE, name=Database Manager
417409: Jun 02 09:23:25.702 CDT %MIVR-MGR_MGR-7-UNK: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.manager.impl.ManagerManagerImpl Manager name => class com.cisco.user.impl.CCMUserManagerImpl, state = IN SERVICE, name=User Manager
417410: Jun 02 09:23:25.702 CDT %MIVR-MGR_MGR-7-UNK: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.manager.impl.ManagerManagerImpl Manager name => class com.cisco.socket.impl.SocketManagerImpl, state = IN SERVICE, name=Socket Manager
417411: Jun 02 09:23:25.702 CDT %MIVR-MGR_MGR-7-UNK: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.manager.impl.ManagerManagerImpl State is the same => PARTIAL SERVICE, no change
417412: Jun 02 09:23:25.710 CDT %MIVR-FILE_MGR-4-SYNC_INVALID_STATE:THREAD:MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.file.impl.FileTypeSyncThread Synchronization detected invalid state: Class=class com.cisco.doc.UserDocument,Reason=createFolder:/opt/cisco/uccx/Documents/User/default/webapps:could not be created
417413: Jun 02 09:23:25.710 CDT %MIVR-FILE_MGR-4-SYNC_INVALID_STATE:THREAD:MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.file.impl.FileTypeSyncThread Synchronization detected invalid state: Class=class com.cisco.doc.UserDocument,Reason=createFolder:/opt/cisco/uccx/Documents/User/default/webapps/ROOT:could not be created
417414: Jun 02 09:23:25.710 CDT %MIVR-FILE_MGR-6-SYNCHRONIZATION_UPDATE:THREAD:MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.file.impl.FileTypeSyncThread FileManager RDS to local disk synchronization: Class=class com.cisco.doc.UserDocument,Information=MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0Folders for creation failed folders:
417415: Jun 02 09:23:25.710 CDT %MIVR-FILE_MGR-6-SYNCHRONIZATION_UPDATE:THREAD:MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.file.impl.FileTypeSyncThread FileManager RDS to local disk synchronization: Class=class com.cisco.doc.UserDocument,Information=folder:/opt/cisco/uccx/Documents/User/default/webapps
417416: Jun 02 09:23:25.710 CDT %MIVR-FILE_MGR-6-SYNCHRONIZATION_UPDATE:THREAD:MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.file.impl.FileTypeSyncThread FileManager RDS to local disk synchronization: Class=class com.cisco.doc.UserDocument,Information=folder:/opt/cisco/uccx/Documents/User/default/webapps/ROOT
417417: Jun 02 09:23:25.710 CDT %MIVR-DOC_MGR-6-MGR_IN_SERVICE: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com.cisco.doc.impl.DocumentManagerImpl Document Manager in service

Looks like a bug...

 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwa45885

 

UCCX Engine stays in partial service due to File Manager component after a fresh installation.
CSCwa45885

Description - Issue observed during lab test.

Symptom: UCCX Engine stays in partial service due to File Manager component

Conditions: Newly installed UCCX 12.5su2 server services came up except for the File Manager service which remained in Partial State.

Workaround: Contact Cisco TAC for workaround.

Further Problem Description: UCCX Engine stays in partial service due to File Manager component.

 

Known Affected Releases (1 of 1)
12.5(1)SU2

 

Waiting for resolution from TAC

TAC needed to remote in and resolve

NickyA
Level 1
Level 1

Just a note, after TAC apply the fix they have to restart the CCX Engine

Sami Ahmad
Level 1
Level 1

I just had a TAC engineer apply the fix on two different deployments. One of them was in production and didn’t have to restart CCX Engine.

johan234
Level 1
Level 1

chmod -R 775 /opt/cisco/uccx/Documents/User/default

jung-yoon lee
Level 1
Level 1

Running the ES04 patch fixed it.

mfischer
Level 1
Level 1

Had it after switch version on the Sub. I guess my fault was doing the switch version while not all services on the Pub were IN SERVICE, but I am not sure. For me a restart of the Pub has resolved the issue.