Find calls lasting less than 3s

[hemal.mehta]

I am interested in finding calls that lasted less than 3s as a result of agent hanging up on customer.  Should be I looking at tcd and how can I determine if the customer hung up or agent hung up ?

[Gergely Szabo]

Hi,

what is the ICM version you are using?

I am not aware of any flag that would indicate which party disconnected the call.

What I would do is to take the suspicious TCD records (peripheral = CUCM, TalkTime <= 3, AgentSkillTargetID IS NOT NULL) and take a look at the corresponding CDR row (using the tcd.PeripheralCallKey) - CDR contains disconnectCause.

G.

[Senthil Kumar Sankar]

Adding one more point.

If CVP is involved in the call flow, you can also check the CallDisposition for the specific RouterCallKey and RouterCallkeyDay, You should be seeing this Calldisposition on the row where you see CVP as RoutingClientID

52 = Called Party Disconnected.

CD 52 expected when called party disconnects, with CVP being the routing client.

Regards,

Senthil

[hemal.mehta]

I am using 8.0.  Let me check based on the suggestions