Find which side hangup a call

[buenoecp]

Is there a way to find in UCCX 9.x logs or reports whether a call was disconnected by the caller or the agent?

[Chris Deren]

Yes, you will need to examine the MIVR logs.

Chris

[Tanner Ezell]

CUCM CDRs will specify which side disconnected the call. If you have CDR logging enabled I would not recommend searching through the MIVR logs for this information.

Tanner Ezell
www.ctilogic.com