12-07-2009 06:14 AM - edited 03-14-2019 04:57 AM
Hello
I need a way to find my Uccx users(name & CSQ) - well from a script or from a table on the contactcenter server(running v7) otherwise i´ll need to update my own table manually.
The IPCC server (4.13) we could access the uccx database directly, but i dont have the new password..
any ideas ?
12-07-2009 07:51 AM
Hi,
You can make use of Real Time Reporting available in IPCCX.
Login to appadmin -->Tools-->Real time reporting-->In the report tab look for CSQ ipcc express stats and Resource Ipcc express stats.
The above is available in IPCCX 4.0.5 i dont have 4.0.1 to check the above
I hope the above helps.
HTH
Rajiv
12-07-2009 11:33 AM
hello
i´m already using Rtmt, but i´m trying to make some kind of automatic select from UCCX to my own SQL-Table.
Regards
Steffen
12-07-2009 01:21 PM
Hi,
I am not sure how you will get the results automatically.
I guess ODBC connection to the UCCX database could help you to fetch the data from the SQL tables.
Regards
Rajiv
12-07-2009 03:22 PM
To get access to the db_cra database where the data you need is stored follow the process on page 534 of the document below:
The document below should help understand the database structure.
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