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Finesse 10.5 Internal Chat

mflavio
Beginner
Beginner

Hello guys,

We have implemented UCCX 10.5 with Finesse for a customer and have tried to enable internal chat for the agents with no success. According to the Data Sheet, Finesse offers the ability to chat with individual members or the entire team (as there is on CAD). 

Any one know if this feature is really supported? Also, is there any guide that can help me to configure this? All I found is how to configure WebChat, feature that we don't want to use since we don't have Social Miner and don't need to chat with external customer. 

Best Regards,

Flávio Marçal

2 Replies 2

Edward Umansky
Enthusiast
Enthusiast

There is no such feature yet in Finesse. You would need to use a separate chat client like Jabber, purchase a custom add on gadget, or develop your own.

david.macias
VIP Advocate VIP Advocate
VIP Advocate

Ed is correct, I believe 2ring has a gadget which allows this.

 

david

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