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Finesse 10.5 Queue Statistics

jc12
Level 1
Level 1

‎01-07-2019 09:48 AM - edited ‎03-14-2019 06:42 PM

What determines the queue's that a supervisor sees showing up in the Queue Statistics live data gadget in Finesse?

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jc12
Level 1
Level 1
In response to bill.king1

‎01-08-2019 05:16 AM

Spot on.  Thanks.  

 

Any skill that an agent is assigned will show up in the supervisors Queue Statistics.

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