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Finesse 11.5 - Chat Randomly Disconnects

Quintin.Mayo
Level 2
Level 2

Hi,

 

We are experiencing an recurring issue with chats getting disconnected. We need to understand what could be happening to cause the disconnection. Every time this occurs, it is sporadic and it happens with different people at different times. Can you advise if this is an issue with Finesse 11.5 caused by certain browsers? Or could it be something else? We need to troubleshoot this, so we can understand what could be plausible reasons for this happening. Thank you for your help.

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