02-21-2018 07:10 PM - edited 03-14-2019 05:58 PM
Hi
As per documentation we can use different call variable layout for different teams. I have created a layout in finesse administration and in the script defined ECC variable and assigned the layout.
But whenever the call is received Finesse displays default layout not the team's layout.
Need help if there anything else to be changed?
02-21-2018 07:15 PM
First - make sure the layout name matches on both 'Finesse' and 'Set Variable' node in Script (no extra spaces etc)
Second - Check the 'length' of that ECC variable, should be long enough to hold the name you are trying to pass
02-21-2018 07:44 PM
Thanks Piyush , name and length are same. It worked after re-login to Finesse.
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