08-04-2018 09:47 AM
Hi,
I have embedded Finesse 11.6 into a thick client CRM tool. the CRM forces IE 11 compatabiltiy mode so i've added a regedit in my IE > Browser Emulation to fix this which has been succesful. However, on some older computers we are receiving the following error: "Cannot authenticate with the notification service. There may be a configuration mismatch. Please contact your administrator." The same user is able to login to Finesse in an outside browser.
Has anyone experienced this? The only other settings I see as required are Active X ones - which are enabled in IE, but maybe I need to add these to the Browser Emulation regedit too?
thanks!
katie
Solved! Go to Solution.
08-06-2018 10:39 AM - edited 08-06-2018 10:40 AM
Hi,
Per documentation, Finesse 11.6 does not support compatibility mode:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1161/installation/guide/cfin_b_cisco-finesse-installation-and-upgrade-1161/cfin_b_cisco-finesse-installation-and-upgrade-1161_chapter_01.html#reference_B1...
08-06-2018 10:39 AM - edited 08-06-2018 10:40 AM
Hi,
Per documentation, Finesse 11.6 does not support compatibility mode:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1161/installation/guide/cfin_b_cisco-finesse-installation-and-upgrade-1161/cfin_b_cisco-finesse-installation-and-upgrade-1161_chapter_01.html#reference_B1...
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