is it possible to use REST API when SSO is enabled on the Finesse or this is not currently supported?I tried this on dcloud. I had one agent without SSO and API calls were working as expected from postman but when I tried same API calls for agent with SSO enabled these API calls were not success with 401 - unauthorized response from Finesser server.
Yes and no. Yes, SSO with the REST APIs work. No, because the process to get the auth token needed in the authorization of the REST API is not straightforward. Here is the section in the developer's guide on SSO APIs: https://developer.cisco.com/docs/finesse/#!single-sign-on
And since I am unable to work with this, I was looking for alternatives on getting the SSO token using finesse rest api’s.
Interesting. Let me check with the Finesse team on why you start getting an error after 75 mins. I know that the tokens expire, but the Finesse container should be handling that, which explains why the call control gadget is working fine.