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Finesse 11 (UCCE) Browser support

pvarenholt
Level 5
Level 5

Is there support for Chrome?

if so are there any specific docs that reference this?

Thanks,

Paul.

5 Replies 5

Hi,

 Cisco is recommencement always use Internet Explorer .

below is the supported browser version . 

Supported Browsers

  • Internet Explorer 11
  • Internet Explorer 10
  • Firefox 38 Extended Supported Release (ESR) and higher ESRs

Exceptions to the browser compatibility are:

  • Firefox is not supported for Admin Client Setup Tool or Unified EIM and WIM all versions through Release 11.0
  • Internet Explorer Metro mode is not supported
  • Finesse does not support HTTP Strict Transport with Internet Explorer
  • When using Internet Explorer, compatibility view is required for Unified Intelligence Center web application (CUIC logon) and EIM and WIM Agent Desktop (Finesse gadget)  
  • Considerations for IE Compatibility view for Finesse gadgets: When one gadget requires compatibility view, the Finesse application and all Finesse gadgets are put into compatibility view. Finesse core gadgets, Intelligence Center permalink gadgets, Live Data gadgets and MediaSense Search and Play gadgets work in compatibility view and can co-exist with the EIM and WIM Agent Desktop. SocialMiner and many third-party gadgets do not support compatibility view and therefore can not co-exist with EIM and WIM Agent Desktop gadgets.

You can use Chrome as well , it will support but no were mentioned in documents .

still few customers are using 1. IE, 2. Firefox , 3. Chrome .

Ramamoorthy .S

Regards,
Ram.S

chrome - Version 53.0.2767.4 dev-m (64-bit) . it will work .

Regards,
Ram.S

Official support from cisco will come with UCCE and UCCX 11.5 for chrome, it will be as well for CUCM, unity, etc....

Will UCCE 10.5 support Finesse 11.x?

thanks

Yes.- seems to have some failover issues with the version we are on now however, the latest version of Finesse 11 has similar failover issues.  We were looking to move but why bother as we know and understand the situation we are in with the bug we have identified and will roll with that.

Thanks,

Paul.

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