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Finesse 12.0 gadget width

alexporter92
Beginner
Beginner

I have Finesse 12.0 for UCCE. I can see how to change the gadget height but not the width. Ive tried to add it into the desktop layout with no luck. Stock Finesse displays the gadgets on half of the screen. How do you increase the width?

 

Also i am trying to add cuic reports to Finesse. I tried creating a report in the live data report section but i see no data.

I see there is a LiveData Gadget, historical Gadget, not sure if there is a Real-time Gadget?

1 Reply 1

dekwan
Cisco Employee
Cisco Employee

Hi,

 

You cannot set the gadget width directly. The only thing you can do is split the desktop into multiple columns and therefore the width will shrink. For example, if the desktop has two columns, the gadgets will be 50% of the screen. For more info on columns, see here: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1201/Admin/guide/cfin_b_1201-administration-guide-release-1201/cfin_b_1201-administration-guide-release-1201_chapter_0100.html#task_FF8BEF38702E9A6C86D38D...

 

As far as a real-time gadget, that would be the liveData gadget. LiveData = realtime. For more information about live data reports, see here: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1201/Admin/guide/cfin_b_1201-administration-guide-release-1201/cfin_b_1201-administration-guide-release-1201_chapter_0100.html#reference_B727F5CF7D4EDA78C...

 

Thanx,

Denise

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