We have recently upgrade UCCX, CUCM, IM&P, & Unity to version 12.5. We are looking at the desktop chat function so agents can utilize the Jabber IM function within Finesse. We just got working the ability to sign into the desktop agent and be able to send/receive IM messages. However, all names are coming up as their useraccount name (which is not tied to their given name in any capacity). We have configured the third party LDAP settings in IM&P servers but still search is only showing the user account names and not display/given names.