Finesse 12 - How to expose ready/not ready status selector for media "task" in the above finesse bar

[Daniele Visaggio]

I have enabled task routing in UCCE/Finesse 12.

For the time being, operators have to select their readiness status inside the default task gadget.

I would like to move the status selector above, like this:

Is this possible?

Thanks in advance

[dekwan]

Hi,

Yes, it should be possible. Take a look at the ChanelService JavaScript (https://developer.cisco.com/docs/finesse/#!channel-service) API as well as the DigitalChannelSampleGadget (https://github.com/CiscoDevNet/finesse-sample-code/tree/master/DigitalChannelSampleGadget).

Thanx,

Denise

[Daniele Visaggio]

Thanks a lot, Denise. I'll give a try to the channel-service API.

Daniele