Finesse Administration Changes Logs

[heabdelr]

Hello,

Does finesse have audit trail to know if someone changed layout or configuration in administrator. Does the logs contain these changes?

Thanks.

[dekwan]

Hi Hesham,

There isn't an audit trail page/feature, but the webservices logs should log the request for the configuration changes. I was able to see the desktop layout change I made in the webservices logs on my system.

Thanx,

Denise

[Rj2307]

Hi Denise,

I could not find it in Finesse webservice logs. Can you let me know the keywords to search in the logs for the changes?

Thank you.

Regards,

Rajesh

[dekwan]

Hi,

I just changed the global desktop layout and I saw the following in the webservices logs:

0053999457: 192.168.1.25: %[call-id []]% %[agent-id [administrator]]% Oct 09 2019 15:33:34.197 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/LayoutConfig/default][usr=administrator]: Request start 
0053999458: 192.168.1.25: %[call-id []]% %[agent-id [administrator]]% Oct 09 2019 15:33:34.201 -0700: %CCBU_http-apr-8445-exec-2-6-API_REQUEST: %[REQUEST_URL=LayoutConfig/default][agent_id=administrator][requestId=b574cc3c-a89f-4f0b-b8df-eb6b56afee92][request_method=layoutConfig.PUT][request_parameters=Id: null, LayoutXML: <!-- 
*Note: When  you upgrade, modify Custom Layout XML appropriately to utilize the benefits of new gadgets.
-->
<finesseLayout xmlns="http://www.cisco.com/vtg/finesse">
....

Basically, all configuration changes made by the admin are just REST API requests. All REST API request are logged in the webservices logs.

Thanx,

Denise