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Beginner

Finesse agent count on each server

I need to view active Finesse user distribution amount between main and backup UCCX servers.

Is there any way to get this info (sql query or other)?

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Enthusiast

Re: Finesse agent count on each server

Are you having your agents manually login to the secondary server. The HA setup runs as Active / Passive, or a hot standby. So if a user tries to login to the secondary, they should be redirected to the Master. So in a normal operating mode, all agents should only be logged into the master server.
Beginner

Re: Finesse agent count on each server

I can login direct to secondary and I will not be redirected to primary. Our agents login to secondary sometimes as well.

Are you sure there is backward redirection?

VIP Advisor

Re: Finesse agent count on each server

This changed in UCCX 11.6(1)

Finesse Failover Enhancements
Finesse Desktop can failover independent of the Unified CCX engine mastership status.  This will also enable agents to login to either of the Unified CCX server irrespective of engine mastership status.

 

Source: UCCX 11.6(1) Release Notes


Anthony Holloway

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Beginner

Re: Finesse agent count on each server

So if agents can login to both servers independently, my initial question remains actual. How to get agents quantity on each of them?

VIP Advisor

Re: Finesse agent count on each server

Sorry, I don't know. I looked around a bit for a way, but I didn't find anything. I tried the admin api for agentstats, but that's cluster-wide and not per server. I tried the command show open ports but the counts never lined up perfectly. I didn't see a finesse api to give it up either. I hope you find the answer though, because I want to know how to do this too. Good luck!

Anthony Holloway

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