07-15-2019 03:42 AM
I need to view active Finesse user distribution amount between main and backup UCCX servers.
Is there any way to get this info (sql query or other)?
07-15-2019 05:27 AM
07-15-2019 05:32 AM
I can login direct to secondary and I will not be redirected to primary. Our agents login to secondary sometimes as well.
Are you sure there is backward redirection?
07-15-2019 12:29 PM - edited 07-16-2019 07:48 AM
This changed in UCCX 11.6(1)
Finesse Failover Enhancements
Finesse Desktop can failover independent of the Unified CCX engine mastership status. This will also enable agents to login to either of the Unified CCX server irrespective of engine mastership status.
Source: UCCX 11.6(1) Release Notes
07-16-2019 03:43 AM
So if agents can login to both servers independently, my initial question remains actual. How to get agents quantity on each of them?
07-16-2019 07:46 AM
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