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Finesse agent make call from icon not working

safety2008
Level 4
Level 4

Good afternoon

 

We are testing our 11.6 uccx and have ran in to a few issues on the agent DT

1, we cannot click on "make call" from call history it just does not work.

2 start record and a big OPPS error is popping up although it seems to start recording.

 

Any with thoughts would be appreciated.

 

Using IE 11

 

 

1 Reply 1

safety2008
Level 4
Level 4

Update,

 

TAC has informed us it is a bug in IE..hard to fathom it was not discovered in trials.