FInesse agent state change event for team members

[zohaib.shabir]

Hello

I'm creating finesse chat widget for agent to agent chat using finesse js API. I want agent status to show in agent list (online / offline).

I want to know how can I detect if some agent is logged out or logged in. Is there is any thing similar to onChange event of user for team members like below 

user = new finesse.restservices.User({
                id: cfg.id, 
                onLoad : handleUserLoad,
                onChange : handleUserChange
            });

[dekwan]

Hi,

There are only two scenarios to get agent state:

 1. Agents can see their own agent state

 2. Supervisors can see the agent state of the agents on their team

So, unfortunately, agents cannot see the agent state of their team members.

Thanx,

Denise

[romaind]

Hello
it is not possible for an agent to subscribe to a specific Team and get all change states for the selected team ?

Thanks :).

Romain

[Gerry O'Rourke]

Denise has answered the question above.
It is not possible.
An agent cannot access the other team members stats.
A supervisor of the team can.

Regards,

Gerry

[romaind]

Hello, i thought it was possible
If i subscribe Agent001 to the the team 2 via this snippet; i can get agent status can't i ?

<iq type='set' from='Agent001@hq-uccx.abc.inc' to='pubsub.hq-uccx.abc.inc' id='sub1'>
   <pubsub xmlns='http://jabber.org/protocol/pubsub'>
       <subscribe node='/finesse/api/Team/2/Users' jid='Agent001@hq-uccx.abc.inc'/>
   </pubsub>
</iq>