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Tony Li
Beginner

Finesse Agent State Change to Not Ready itself after being Reserved

I have changed the agent state to Ready. After a call has entered the CSQ, the agent state changes to Reserved for a split second and then changed to Not Ready. No reason code can be found for this Not Ready. The call is returned to the CSQ after this state change.

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Accepted Solutions
Elliot Dierksen
Enthusiast

My first guess would be that there is a problem with dial plan reachability to the agent extension. That means the CTI port that is part of the call control group for this application can't dial the agent extension to deliver the call.

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1 REPLY 1
Elliot Dierksen
Enthusiast

My first guess would be that there is a problem with dial plan reachability to the agent extension. That means the CTI port that is part of the call control group for this application can't dial the agent extension to deliver the call.

View solution in original post

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