I have changed the agent state to Ready. After a call has entered the CSQ, the agent state changes to Reserved for a split second and then changed to Not Ready. No reason code can be found for this Not Ready. The call is returned to the CSQ after this state change.
My first guess would be that there is a problem with dial plan reachability to the agent extension. That means the CTI port that is part of the call control group for this application can't dial the agent extension to deliver the call.
My first guess would be that there is a problem with dial plan reachability to the agent extension. That means the CTI port that is part of the call control group for this application can't dial the agent extension to deliver the call.
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