cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
351
Views
0
Helpful
3
Replies
Highlighted
Enthusiast

finesse agent transfer not showing on agent detail report.

Good morning

 

trying to figure out why when a Finesse agent transfers a call it will not display the transfer in the agent detail report? anyone run in to this? and know what the fix is?

 

thank you

3 REPLIES 3
Highlighted
VIP Collaborator

Hi there

 

Can you check CCDR report and see if you are getting the transfer info

 

 

 

Hope this Helps

Cheers
Rath!
***Please rate helpful posts***

Highlighted

Yes, the transfer does show in CDR and on our 3rd party call accounting as well. Just not on agent detail report.

Thank you
Highlighted

Hi,

Are you using a custom agent detail report / live report ?  What is the version of Finesse and CCE / CCX ?

Content for Community-Ad