09-19-2019 08:57 AM
Hello Experts,
How can we modify the layout of Finesse to show only agents with Ready or Not Ready status. Our Call Center is 24/7 with more than 200 agents working in 3 different shifts. The supervisors don't want to see those agents who are not in the working shift.
Thanks,
MK
Solved! Go to Solution.
09-19-2019 09:19 AM
09-19-2019 09:19 AM
09-19-2019 09:27 AM
Thanks Jonathan,
So, there's nothing that we can do with 10.6?
MK
09-19-2019 11:34 AM
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