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Finesse and ADS Logout Timer

tmessenger
Beginner
Beginner

We're having an issue w/Finesse not logging out agents who meet the "non-activity time" setting.  I have an ADS w/ the logout timer set at maximum, 7200 seconds but the call center is reporting an agent logged in and in not ready for over 20 hours. 

Any thoughts?

ICM 9.x

Finesse 10.5

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Accepted Solutions

ewindgat
Contributor
Contributor

Could I ask, you have configured this setting in UCC?

Step 1    Launch the Unified CCE Configuration Manager.

Step 2    Launch Agent Desk Settings List (Tools > List Tools).

Step 3    In the Logout non-activity time field, enter the number of seconds of agent inactivity while in the Not Ready state before the system software signs the agent out. You can enter a value between 10 seconds and 7200 seconds.

Step 4    Click Save.

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2 REPLIES 2

ewindgat
Contributor
Contributor

Could I ask, you have configured this setting in UCC?

Step 1    Launch the Unified CCE Configuration Manager.

Step 2    Launch Agent Desk Settings List (Tools > List Tools).

Step 3    In the Logout non-activity time field, enter the number of seconds of agent inactivity while in the Not Ready state before the system software signs the agent out. You can enter a value between 10 seconds and 7200 seconds.

Step 4    Click Save.

HI ewindgat,

The ADS for that call center is set to 7200 seconds.

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