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[Finesse API] Mute the agent

Hey!

At work, I need to build a solution that will use Finesse API. In the specifications, the client put two different buttons: A "HOLD" button to put the call on... "HOLD", and a "MUTE" button to mute the agent.

To me, this is totally redundant, but since it is in the specifications, I just ask here: Is there any way to mute the current agent, instead of putting the call on hold, which could be 100% web compatible?

Thanks in advance!

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Cisco Employee

Re: [Finesse API] Mute the agent

Hi Nicholas,

Finesse doesn't have a "MUTE" API and I do not know any other options that is web compatible.

Thanx,

Denise

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Cisco Employee

Re: [Finesse API] Mute the agent

Hi Nicholas,

Finesse doesn't have a "MUTE" API and I do not know any other options that is web compatible.

Thanx,

Denise

View solution in original post