[Finesse API] Mute the agent

[nicolas.cordier]

Hey!

At work, I need to build a solution that will use Finesse API. In the specifications, the client put two different buttons: A "HOLD" button to put the call on... "HOLD", and a "MUTE" button to mute the agent.

To me, this is totally redundant, but since it is in the specifications, I just ask here: Is there any way to mute the current agent, instead of putting the call on hold, which could be 100% web compatible?

Thanks in advance!

[dekwan · Accepted solution]

Hi Nicholas,

Finesse doesn't have a "MUTE" API and I do not know any other options that is web compatible.

Thanx,

Denise