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Contributor

Finesse API to get exactly which service is Down

Hi,

Apart from SystemInfo, is there any other API which can tell us extactly which service is down out of below 3-

- Cisco Tomcat

- Cisco Finesse Notification Service

- ICM Agent PG (CTI PG)

 

Thanks & Regards,

Umesh

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Accepted Solutions
Cisco Employee

Re: Finesse API to get exactly which service is Down

Hi,

No there isn't. Do you mean the Cisco Finesse Tomcat though? Finesse has its own instance of Tomcat and doesn't use the Cisco Tomcat. For Cisco Finesse Tomcat, if it is down, the Finesse webservice will be down and therefore non of the APIs will work.

 

For the Cisco Finesse Notification Service, there isn't an API specifically for it. I know you said "apart from the SystemInfo" so maybe you already know, but just in case you didn't, the SystemInfo has a statusReason which will state which connection is down:

Untitled 2.png

 

For the PG, I couldn't find any APIs in UCCE. If there is, it won't be a Finesse API. Just like the notification service, it will be listed as a statusReason if it is down.

 

Thanx,

Denise

3 REPLIES 3
Cisco Employee

Re: Finesse API to get exactly which service is Down

Hi,

No there isn't. Do you mean the Cisco Finesse Tomcat though? Finesse has its own instance of Tomcat and doesn't use the Cisco Tomcat. For Cisco Finesse Tomcat, if it is down, the Finesse webservice will be down and therefore non of the APIs will work.

 

For the Cisco Finesse Notification Service, there isn't an API specifically for it. I know you said "apart from the SystemInfo" so maybe you already know, but just in case you didn't, the SystemInfo has a statusReason which will state which connection is down:

Untitled 2.png

 

For the PG, I couldn't find any APIs in UCCE. If there is, it won't be a Finesse API. Just like the notification service, it will be listed as a statusReason if it is down.

 

Thanx,

Denise

Contributor

Re: Finesse API to get exactly which service is Down

Thanks Denise.

Yes it's Cisco Finesse Tomcat. I was working with Finesse version 10.5.

I can see in Finesse 11.6 document, response of SystemInfo has statusReason -

<SystemInfo>
<deploymentType>UCCE<deploymentType>
<peripheralId>5001</peripheralId>
<license></license>
<currentTimeStamp>2014-01-27T13:07:08.687Z</currentTimeStamp>
<status>IN_SERVICE</status>
<statusReason></statusReason>
<timezoneOffset>300</timezoneOffset>
<xmppDomain>xmppserver.xyz.com</xmppDomain>
<xmppPubSubDomain>pubsub.xmppserver.xyz.com</xmppPubSubDomain>
<primaryNode>
<host>10.1.1.1</host>
</primaryNode>
<secondaryNode>
<host>10.1.1.2</host>
</secondaryNode>
</SystemInfo>

 

Thanks & Regards,

Umesh

Everyone's tags (1)
Cisco Employee

Re: Finesse API to get exactly which service is Down

Hi,

 

Ah, you are on 10.5. Yeah, then there isn't any way to know unfortunately...

 

Thanx,

Denise

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