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emanuel_sonemann
Beginner

Finesse Auto Answer with status Not Ready

I configure Auto Answer on Finesse using this guide:

Configure an Auto Answer with Finesse - Cisco

But when my agent is on state Not Ready, call is auto answered.

It's possible create a "IF" to status of agent?

*I using CCX 11.6

1 ACCEPTED SOLUTION

Accepted Solutions
mateus.schott
Beginner

Hi Emanuel,

You can create a string variable in the CCX script, s_AutoAnwser for example and assign a value equal to 0, put a set = 1 in the script and add in the Set Enterprise Call Info, s_AutoAnwser = CallVariable4. In the finesse administrator creates a condition, if CallVariable4 = 1 then the auto answer workflow will be activated. This means that if the call passed through the CCX then its value will be 1, if the call did not pass through CCX will be 0. The auto answer will work when the value is 1.

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1 REPLY 1
mateus.schott
Beginner

Hi Emanuel,

You can create a string variable in the CCX script, s_AutoAnwser for example and assign a value equal to 0, put a set = 1 in the script and add in the Set Enterprise Call Info, s_AutoAnwser = CallVariable4. In the finesse administrator creates a condition, if CallVariable4 = 1 then the auto answer workflow will be activated. This means that if the call passed through the CCX then its value will be 1, if the call did not pass through CCX will be 0. The auto answer will work when the value is 1.

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