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Enthusiast

Finesse - Auto force to Ready status

Hi All,

 

For Finesse v9 or above, is it possible (out of box / customization) to auto force (not supervisor driven) agent to go Ready status if they are in a particular Not Ready longer than xx minutes?  

 

Thanks!

-JT-

Everyone's tags (4)
3 REPLIES 3
Collaborator

Not out of the box. david

Not out of the box.

 

david

Enthusiast

Any ideas to customize it?

Any ideas to customize it? Using Finesse Desktop APIs?

 

Thanks!

-JT-

Advocate

Hi,it is possible, using the

Hi,

it is possible, using the CTI Server (or in case of UCCE, there's the option of CTI OS as well).

Some programming is required.

G.

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