07-24-2014 05:52 AM - edited 03-14-2019 01:39 PM
Hi All,
For Finesse v9 or above, is it possible (out of box / customization) to auto force (not supervisor driven) agent to go Ready status if they are in a particular Not Ready longer than xx minutes?
Thanks!
-JT-
07-24-2014 05:55 AM
07-24-2014 05:57 AM
Any ideas to customize it? Using Finesse Desktop APIs?
Thanks!
-JT-
07-24-2014 06:39 AM
Hi,
it is possible, using the CTI Server (or in case of UCCE, there's the option of CTI OS as well).
Some programming is required.
G.
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