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Finesse - Blank Screen in Third party gadget

Balaji27391
Level 1
Level 1

Hi,

We are facing an issue in finesse for third party gadget whenever agent logins finesse we face blank screen in LCM (third party gadget) custom gadget. What we suspect is, when Finesse tries to load our gadget (LCM as well as Chat gadget – which is not part of LCM gadget), it either faces some delay which results in some time out issue or it tries to load from its Cache. Kindly help us to find the root cause for this issue.

 

Regards

Balaji

1 Reply 1

rosaho
Level 3
Level 3

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