Finesse cfadmin/desktop login page does not load after fresh install

[Prashanth]

Hi

I am trying to login in Finesse after fresh install ,but page doesn't  load tried in all browsers but does not work.

Tried restarting following services :-

Cisco Finesse Tomcat

Cisco Finesse Notification Service

Restart server multiple times ,but still not working.

Finesse is reachable from AD and vice versa

I have attached all the error.

Please suggest what can be done.

[TalkingScientist]

In your screenshot it shows the servername as finp.ucce.com so I'm assuming you are UCCE. In that case you have the wrong port.

Try:

https://finp.ucce.com:8443/cfadmin

[Prashanth]

Hi

It dint work either.

[bill.king1]

You mention a fresh install, is this a greenfield/new install, is it an upgrade, what version of Finesse are you using, etc.? Does the PG show up and other systems otherwise operational, etc.?

[Prashanth]

Hi Bill

Its a fresh new install no upgrade ,version is 11.5.1.10000-66

PFA PG status.

Other system are up and able to login.

[Ramamoorthy Shanmugam]

Hi,

Please make sure all the services is up and running and use the below URL without Port no.

https://10.1.1.3/cfadmin

or

https://finp.ucce.com:8445/cfadmin/container/?locale=en_US

Also, try to login inside Side-A ICM or OAMP server browser for testing purposes. f any firewall between your DC to Workstation we need to open Finesse firewall ports.

Regards,

Ram.S

[Prashanth]

Hi Ram

Unable to open above url.

PFA screenshot.

Able to open ICM & Oamp , all services are up.

[Ramamoorthy Shanmugam]

Hi Prashanth,

The below URL is for example. Please replace your Finesser IP and try. 

https://10.0.0.34/cfadmin

Open-domain controller sever and Install  Offline chrome installer with Finesse IP address. It should automatically redirect to Hostname if not try the below steps. ( Later uninstall Chrome)

Open Domain controller and do nslookup for Finesse IP. ( it should resolve Ip to host and vice versa)

C:\>

C:\>nslookup 10.0.0.34 ( Finesse IP)

Server:  finp.ucce.com

Address:  10.1.1.10 (Domain IP)

Name:    finp.ucce.com

Address:  10.0.0.34 (Finesse IP)

C:\>nslookup finp.ucce.com

Server:  finp.ucce.com

Address:  : 10.1.1.10 (Domain IP)

Name:    finp.ucce.com

Address:  10.0.0.34 (Finesse IP)

Do telnet for the below ports.

C:\>telnet 10.0.0.34 8445

443, 8443,8444,8445	TCP	Bi-Direction	Secure port used for Finesse administration console, Finesse agent and supervisor desktop,
8080	TCP	Bi-Direction	Finesse administration console, Finesse agent and supervisor desktop,
7443	TCP	Bi-Direction	connection between the Finesse server and agent and supervisor desktops
5222, 5223	TCP	Bi-Direction	Secure XMPP connection between the Finesse server and custom applications on the agent or supervisor desktops
7071	TCP	Bi-Direction	Unsecure BOSH connection between the Finesse server and agent and supervisor desktops
12005,  12008	TCP	Bi-Direction	Live Streaming

C:\>

if all are good reinstall Cisco Finesse.

Regards,

Ram.S

[Prashanth]

Hi Ram

I am able to access it from AD in Chrome.

But unable to open it in my local PC.

Also all other servers are accessible from my local PC.

FYI i have setup this lab in Vmware workstation in the Network [10.0.0.32 /27]

what shd i need to do so that i can access finesse from my local PC.

[Yasid.ramli1]

I think you can use etc host if you need access from your local PC. i assume you not used the same DNS as you register A record with finesse.

Path C:\Windows\System32\drivers\etc

Example

10.0.0.34 finp.ucce.com