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Enthusiast

Finesse - Change LOAD setting from 120Sec to 30 Sec

Where can i find LOAD setting of 120 seconds.

 

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Cisco Employee

Re: Finesse - Change LOAD setting from 120Sec to 30 Sec

Hi,

As far as I can remember, the 120 second configuration itself isn't configurable. What you can do is in CCE, you can change the logout non-activity time to be shorter so that that configuration kicks in first. That is the only workaround I can think of.

Thanx,
Denise
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Cisco Employee

Re: Finesse - Change LOAD setting from 120Sec to 30 Sec

Hi,

As far as I can remember, the 120 second configuration itself isn't configurable. What you can do is in CCE, you can change the logout non-activity time to be shorter so that that configuration kicks in first. That is the only workaround I can think of.

Thanx,
Denise
Enthusiast

Re: Finesse - Change LOAD setting from 120Sec to 30 Sec

Thanks for the info Dekwan.We will try it.

Rising star

Re: Finesse - Change LOAD setting from 120Sec to 30 Sec

Cisco very quietly reintroduced the /LOAD 1 parameter that we've had good success with, especially with SSO. This is something that you should consider looking into and testing out.

Enthusiast

Re: Finesse - Change LOAD setting from 120Sec to 30 Sec

Thanks for the info Omar.Can you please give me the location where we can edit/configure it.

Rising star

Re: Finesse - Change LOAD setting from 120Sec to 30 Sec

You would go into ICM Config Manager, select your Agent PG, select its PIM, click on the Peripheral tab... under Configuration Parameters, you would type in /LOAD 1

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Enthusiast

Re: Finesse - Change LOAD setting from 120Sec to 30 Sec

Thanks Omar, if we update configuration parameters to /LOAD 1, will this be default to 120 seconds or we can also configure the seconds?

Rising star

Re: Finesse - Change LOAD setting from 120Sec to 30 Sec

As Denise mentioned, there's really no way to change that on the Finesse side. There's a registry key on the PGs that you can play with and perhaps manipulate, but if something is baked into Finesse, there's no changing that. I recommended the /LOAD 1 config is because we've seen failovers happen a lot quicker with that config.

That registry key is on the PG if you want to play around with it... HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\<instance>\<CUCM PG>\PG\CurrentVersion\OPC\OPIData .... look at AgentLogoutFlushTimeout, AgentSGLogoutFlushTimeout and AgentStateTraceFlushTimeout

Enthusiast

Re: Finesse - Change LOAD setting from 120Sec to 30 Sec

Thanks for the info Omar.

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