09-12-2017 10:50 AM
Dear all,
Do you know if there is a way to change the tab displayed in Finesse when a call is coming or ending ?
David
Solved! Go to Solution.
09-12-2017 12:49 PM
Hi David,
There isn't a way to do it via workflow, but you can build a custom gadget.
I haven't done this myself, but in the finesse.containerservices.ContainerServices, there is a activateTab(tabId) method. So you can build a custom gadget that calls the activateTab method when the call is coming or ending.
Thanx,
Denise
09-12-2017 12:49 PM
Hi David,
There isn't a way to do it via workflow, but you can build a custom gadget.
I haven't done this myself, but in the finesse.containerservices.ContainerServices, there is a activateTab(tabId) method. So you can build a custom gadget that calls the activateTab method when the call is coming or ending.
Thanx,
Denise
09-12-2017 12:54 PM
Hi Denise,
Thank you so much for your useful answer.
Meilleures salutations / Best Regards
David Legrand
Senior Consultant
Mobile : +41 76 388 51 21
Email : dlegrand@activeo.com<mailto:dlegrand@activeo.com>
Activeo Suisse
Avenue des Uttins 1, 1180 Rolle, Switzerland
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www.activeo.com<http://www.activeo.com/>
Limebridge global alliance partner
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